How do I address problems with a home care provider?

If you feel that you or someone you know is not being properly cared for by a home care provider, it’s important to address all issues of concern promptly to achieve swift resolution.

  • Discuss the issue directly with the administrator of the home care facility. The individual may not be aware there are problems and can act to make necessary corrections.
  • If your home care is being paid for by private or federal health insurance, contact them directly to report any incidents or issues. Your health insurance provider may act as go-between to resolve any issues.
  • Contact state and local health department offices if attempts at resolution fail.

For help, contact your local county Department of Health offices.

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