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For additional help, feel free to Contact Us through our corporate website or call 1.800.YB.YELLOW.

Yellowbook.com Help

Find a Business, Product, or Service

  1. Type What you are looking for. This can be a product, service, or business name.
  2. Type the address, city, state, or zip code of Where you are searching.
  3. Click Search.

Helpful Hints

Can't find what you're looking for?
You can also guide yourself to the listings by selecting the Browse Categories link at the bottom of your page under the Search Tools column.

Find People

Search for people by name

  1. Click the People Search link at the top of the homepage.
  2. Type the person's First Name or initial (optional).
  3. Type the person's Last Name.
  4. Type the city, state, and/or zip code of the person's residence in Location.
  5. Click Search.

Helpful Hints

If the last name is common, include the full first name and both city and state to narrow your results.


Reverse Lookup

Search for a person or business by phone number

  1. Click the Reverse Lookup link on the homepage.
  2. Enter Phone Number in the box (including area code).
  3. Click Go.

Helpful Hints

This feature is only available for people who have their phone number listed. Information is not available for cell phone numbers. Additional information may be available for a fee.

Search for a person or business by address

  1. Click the Reverse Lookup link at the top left of the homepage.
  2. Click the Reverse Address Lookup link. A new window opens and displays the addresses.com website.
  3. Type the Street Address in the Reverse Address Search section.
  4. Type the City.
  5. Select the State from the drop-down menu.
  6. Select Include Professional Listings if you want to include businesses in your search results.
  7. Click SEARCH.

Helpful Hints

If the address is found, general information will be displayed. Additional information may be available for a fee.

Use yellowbook.com on your Mobile Device

Find what you need, where you need it. Take yellowbook.com with you everywhere you and your mobile device go.

See our Yellowbook Mobile page for instructions on using yellowbook.com through our downloadable applications and web applications for your iPhone™/iPod touch®, iPad®, or G1™ Google Android™.

Open/Close Indicator

The Open/Close indicator /images/open_indicator.jpg / /images/closed_indicator.jpg determines whether the business is open or closed for business.

Refine/Filter search results

The Refine your search box on the results page helps you expand or narrow the amount of listings that appear for your most recent search. The different filtering options help you pinpoint what you're looking for. To clear all filter selections, hover your cursor within the feature's box and select the X that appears in the upper-right corner or click the Clear All link below Refine your search.

Show listings with

This box allows you to select specific listing options, such as coupons and websites, to view businesses with those features.

/images/refinement_options.jpg
  1. Select the checkbox associated with the feature(s) that you want results for. Once a filter is selected, a checkmark appears and the results are updated. You can also click the feature to select it.
  2. To remove a filter, click the feature or checkbox again. The checkmark is removed and the results are updated.

Note: The list of possible filters varies on the listings available for your original search criteria.

Narrow by specialty (Cuisines)

This option appears when searching for cuisines. You may filter your results to specify what type of cuisine you are looking for. The filter options will vary on the listings available for your search criteria.

/images/help-narrowcuisine_new.gif
  1. Select the checkbox associated with the cuisine type(s) that you want results for. Once a filter is selected, a checkmark appears next to the cuisine and the results are updated. You can also click the cuisine name to select it.
  2. To remove a filter, click the cuisine or checkbox again. The checkmark is removed and the results are updated.

Narrow by specialty (Attorneys/Lawyers)

This option appears when the search is for an attorney or law office. You may filter your results by specifying common fields of law to find practices that specialize in what you need. The filter options will vary on the listings available for your search criteria.

/images/help-narrowspecialty_new.gif
  1. Select the checkbox associated with the field(s) of law you are searching for. Results will be updated to display listings that specialize in your chosen field(s).
  2. If you can't find the field you require, click on view more to see more options.
  3. If you still can't find what you're looking for, check the Other Law box on the filter list to find firms associated with fields that aren't included on the list.
  4. To remove a filter, click the selected checkbox again. The checkmark will be removed, and the results are updated.

Narrow by specialty (Doctors)

You may filter your results to find the type of doctor you are searching for. The filter options will vary on the listings available for your search criteria.

/images/help-narrowdoctors_new.gif
  1. Select the checkbox associated with the type of doctor you are searching for. Results are updated to display listings that specialize in your chosen field(s).
  2. If you can't find the field you require, click view more to see more options.
  3. To remove a filter, click the selected checkbox again. The checkmark is removed, and the results are updated.

Search within

This filter option displays only when you perform a distance search. To search by distance, enter a street address in the Where box when performing your search. The Search within box appears in the filter section on the results page allowing you to choose a specific range of miles for which you want to show results. Results are ordered from the closest to furthest distance from the address.

/images/search_radius_refinement.jpg

Popular Searches

/images/search_bar.jpg

Based on your search term(s), other related searches may display in the POPULAR SEARCHES area, below the yellow search bar near the top of your page, to help you find what you're looking for.

If you would like to search using one of these terms, click the term and new search results are displayed.

Helpful Hints

If you need help finding what you're looking for, browse by category.

Sort search results

Sort search results alphabetically A to Z

Click the Sort by drop-down menu on the search results page and select A to Z. The results display in alphabetical order.

Helpful Hints

To see the search results in their original order, select Best Match from the drop-down menu.

Select Rating to view listings according to their Ratings & Reviews average. Listings with the highest rating display first.

If you typed an address into the Where search box, you have the option to sort by Distance too. It will appear in the drop-down menu.

Sort by closest match

What is the Verified Check Mark that appears next to some of the listings but not others?

The green checkmark appears next to listings whose business information has been verified as being correct by the business itself. We are forever striving to offer the best information to our users.

View Coupon

When you see the Coupon button, the business has a coupon for you to use. There are several ways to view a coupon:

  1. Click the Coupon button or the Coupon link. You can also click the Coupon tab on the details page for the business.

Helpful Hints

View only businesses offering coupons by selecting the Coupon feature in the Show listings with filter on the search results page. (This option is only available if one or more of the businesses in your search results offer a coupon.)

Send Coupon

Post coupon on Facebook

  1. Click the Coupon icon or the Coupon link from the results or business details page.
  2. Click the (Post to Facebook) Post to wall icon.
  3. If your computer is not already logged into Facebook, a window will prompt you to sign in. If your computer is already logged into Facebook, follow the instructions in the window to share the coupon on Facebook.

Tweet coupon on Twitter

  1. Click the Coupon icon or the Coupon link from the results or business details page.
  2. Click the (Tweet this!) Tweet this! icon.
  3. If your computer is not already logged into Twitter, a window will prompt you to sign in. If your computer is already logged into Twitter, follow the instructions in the window to share the coupon on Twitter.

Send coupon through text message

  1. Click the Coupon icon or the Coupon link from the results or business details page.
  2. Click the (Text / SMS) Text / SMS icon.
  3. A new window displays, where you must type the phone number you wish to text the listing to.
  4. Click SEND.

Send coupon through email

  1. Click the Coupon icon or the Coupon link from the results or business details page.
  2. Click the (Email) Email icon.
  3. A new window displays, where you must type in your email address and you can provide up to 5 other addresses to which you would like the listing to be sent.
  4. Click SEND.

Print Coupon

  1. Click the Coupon icon or the Coupon link from the results or business details page.
  2. Click the Print button.
  3. A new window displays, where you can opt to print Contact Info and Coupon, just Contact Info, or just Coupon. Click your preferred tab. The information will display.
  4. Click Print.

View Ad

When you see the View advertisement button, the advertiser has additional information to view. Click the button to view advertiser information. There are several ways to view an ad:

  1. Click the View advertisement button or the View Ad link. You can also click on the listing heading or click the View more information about [name of business] link through the QuickInfo drop-down window.

Helpful Hints

Some ads contain menus and coupons. Click the View Ad button to find menus and coupons.

View Menu

When you see the /images/menuon2.gif button, there is a menu for that business that you can view. There are several ways to view a menu:

  1. Click the /images/menuon2.gif button or the Menu link from your result's page.
  2. You can also click the Menu link on the details page--you can reach the details page by clicking on the listing heading or through the QuickInfo drop-down window by clicking the View more information about [name of business] link located at the bottom of the window.

Helpful Hints

View only businesses with menus by selecting the Menu feature in the Show listings with filter on the search results page. (This option is only available if one or more of the businesses in the results have a menu.)

Make OpenTable reservations

This option is only available for restaurant listings, and will only show up for restaurants that use OpenTable.

  1. Click the /images/results_opentable.gif button next to the listing on your search results page or click the link from the business detail's page.
  2. You will be directed to the OpenTable site where you will be able to search for a table at your chosen destination.

View Video

When you see the Video button, you have a chance to see, hear, and experience first-hand what a business has to offer. To play a video:

  1. Click the Video link or the Play button on the video thumbnail on the business listing page.

Get Directions

To or from a business location

  1. Click on the listing heading. From the business profile page that opens, you can click the Map & Directions link. The Map & Directions page displays.
  2. Type the street address, city and state and/or zip in the Start box.
  3. Choose to get directions with the Shortest Driving Time or Shortest Distance from the starting address.
  4. Click the Get Directions button. The directions display along with a map.

You can also...

  • Print the directions by clicking the Print This Page button.
  • Get directions back to the starting point by clicking the Reverse Directions link.

Helpful Hints

- Choose Shortest Driving Time if you care more about reducing trip time (getting there quicker may increase mileage)

- Choose Shortest Distance if you care more about reducing mileage (decreasing mileage may increase drive time)

To or from a person's address

  1. Perform a People Search to locate the person's information.
  2. Click the person's name or View Details on the results page. Details for that person display.
  3. Click the Get Directions link below the address or click the Get Directions link above the map. The directions page displays with the person's address information in the End Address section.
  4. Type the starting street Address in the Start Address section.
  5. Type the City.
  6. Select the State from the drop-down menu.
  7. Type the Zip.
  8. Click the Get Directions button. The directions display along with a map.

You can also...

  • Print the directions by clicking the Print link above the map.
  • Get directions from the person's address by cutting and pasting the person's address information from the End Address section into the Start Address section.

Helpful Hints

- Choose Fastest if you care more about reducing trip time (getting there quicker may increase mileage)

- Choose Shortest Distance if you care more about reducing mileage (decreasing mileage may increase drive time)

Use Maps

Display Map

/images/map_view_example.jpg/images/list_view_example.jpg

Map view allows you to see the search results as numbered points displayed on a map. Hovering the mouse over the points displays the business name, phone number, address and a More Info link.

When you are in List View a (map) link will appear next to the listing's address on your search results page. Click the (map) link to see the Map and Directions page associated with the listing. The business is displayed on the map. The business’s address is automatically entered as the end destination in the directions, allowing you to enter a Start location to search directions.

Zoom in & out

You can change the view of the map by zooming in to see a closer view of the destination or zooming out to see a broader area.

Click the /images/yellowbook-help_clip_image016.jpg button to zoom in on the map or click the  button to zoom out.

Map views

You can view a map 2 ways. To change the view, click the Map or Satellite buttons on the map. The default view is always Map.

You can also view an area from the street, as if you were standing on it. Drag the /images/help_google-maps_street-dude.png icon on the map to the area you would like to see in more detail.

Map – Shows map with roadways
/images/help_google-maps_map-view.png

Satellite – Shows view from satellite
/images/help_google-maps_sat-view.png

Street – Shows view from the street
/images/help_google-maps_street-view.png

Access Quick Info

The Quick Info link displays on the business listings results page, under each listing. By clicking the Quick Info link, a drop down appears displaying the business’s Hours, Methods of Payment and a small map.

/images/quickinfo_section.jpg

Send business information

Send business details to a friend or to yourself.

Send via Facebook

  1. Click the (Post) /images/facebook_icon.jpg button displayed on the business details page.
  2. Enter Email and Password and click Login to sign in to Facebook
    • If you are already signed on to Facebook, you can share the business listing information on your Facebook page.

Send by Text/SMS

  1. Click the (Text) /images/text_icon.jpg button displayed on the results page or business details page.
  2. Type the Phone number you want to send the business listing to.
  3. Click the Send button. The text message with the listing information will be sent to the phone number entered from sender "10936".
  4. Click the X button to close the window.

Send by Email

  1. Click the (Email) /images/email_icon.jpg button displayed on the results page or business details page.
  2. Type the Recipient email address. Separate multiple emails with a semicolon.
  3. Type Your email in the second box.
  4. Click the Send button. You receive confirmation and you and the email address(es) you entered will receive an email with the business details.
  5. Click the X button to close the window.

Have a business call you

When you see the * icon or the Have this business call me link, you can have the business call you at a time that is convenient for you.

  1. Click the (Call) /images/help_clicktocall.gif icon on the search results page or the Have this business call me link on the business details page.
  2. Type your Phone number.
  3. Click the Send button.
  4. Click the X button to close the window.

Share on Twitter

  1. Click the Yellowbook Answers link on the right of the results page.
  2. Click an FAQ from the list.
  3. Click the /images/ag_twitter_sm.png icon under the answer.
  4. Enter your Username or Email and Password and click Signin to sign on to Facebook.
    1. If you are already signed on to Twitter, you can share the business listing information on your Twitter page.
-or-
  1. Click the More link displayed at the end of the answer.
  2. Click the /images/ag_twitter_sm.png icon on the upper right of the answer page.

Report an incorrect listing

This feature allows you to inform us if a business has gone out of business or if an aspect of the business listing information is incorrect. With this tool, you can help us keep yellowbook.com as accurate and up-to-date as possible. You have the option to update the following items:

  • Listing no longer exists
  • Business Name
  • Phone Number
  • Toll Free
  • Fax
  • Street Address
  • City
  • State
  • Zip Code
  • Website Address
  • Email Address
  • Additional Comments

To report an incorrect listing:

  1. Click the Report Incorrect Listings link located above the listings on your search results page. A pop-up window displays.
  2. Select the listing with the incorrect listing information.
  3. After clicking the business name of the incorrect listing, a new window appears.
  4. Type in the appropriate boxes to correct or add accurate listing information for your chosen business.
  5. Type your Name, Phone Number, and Email Address in the proper boxes.
  6. Type the two Captcha words displayed.
  7. Click Submit.

Embed my Yellowbook advertiser video on my website

To display your yellowbook.com video on your business’s website:

  1. Navigate to your business's profile page and play your video. Click the EMBED THIS VIDEO link to display the Embed code box.
  2. Place the cursor within the Embed code box to highlight the code.
  3. Copy the code. You can right-click or press Ctrl + C to copy.
  4. Paste the code into your business's existing website HTML where you would like the video to appear. The video will now play directly from your business's website. You do not need to modify the code and the video player is included within the provided code.

Who can write a review on yellowbook.com?

Any registered user of yellowbook.com can write a review of a listed business or service.

Tip:

Not registered yet? Register now.

Does yellowbook.com read every review before it is posted?

No, however, reviews are regularly monitored for content that does not comply with the published site Conditions of Use.

How quickly are reviews posted on the site?

Almost immediately.

What information about a reviewer appears on the site?

Only the Display Name appears on the site. No other identifying information will be made public or shared with other companies or any entity outside of yellowbook.com. For more information on how yellowbook.com protects your privacy, read our Privacy Policy.

Can I respond to a review that has been posted about my business?

Any registered user can respond to a review.

Tip:

Not registered yet? Register now.

Can I request to have Yellowbook remove a review of my business that I don't agree with?

Yellowbook.com does not remove negative reviews, however, if a review was written in error or does not comply with published Conditions of Use, click the flag to the right of the review or comment to report abuse and submit your complaint. Yellowbook will evaluate each complaint and may remove a review at their discretion.

Why aren't Ratings & Reviews available for certain listings?

Because some listings appear for certain categories that are of a sensitive nature, ratings & reviews are not included.

Will yellowbook.com edit or delete reviews?

Yellowbook will never edit a review but reserves the right to delete a review if it is in violation of the Conditions of Use.

Rate or Review a Business

  1. Click the /images/star-1-on.gif button on the results page or the Write a review link on the business profile page.
  2. Enter your myYellowbook Email Address and Password to submit a review.

Or

Sign in using your Facebook account

  1. Click the /images/help_fb-sign-in.gif button to access the Request for Permission page.
    NOTE: If you are already logged into Facebook on your computer, you are automatically connected; however, if you are not already logged into Facebook on your computer, continue with the instructions below.
  2. Select the Allow button to continue to connect via Facebook. Selecting the Don't Allow button will close the window and you will not connect via Facebook.
  3. You are now connected to Yellowbook via your Facebook logon. To disconnect, click the Sign Out link along the top of the homepage.

Edit or delete a review

You cannot edit or delete a review. If you wrote a review in error or come across one which does not comply with published Conditions of Use, click the flag to the right of the review or comment to report abuse and submit your request. Yellowbook will evaluate each request and may remove a review at their discretion.

Reply to a review

Select the Comment on this review link below the review. Type your comment and select Save to post the comment.

Tip:

If you are not signed in, the Sign In/Sign Up form displays for you to logon before you can post your comment.

Report inappropriate content

If a review was written in error or does not comply with published Conditions of Use, click the flag to the right of the review to report abuse and submit your complaint. Yellowbook will evaluate each complaint and may remove a review at their discretion.

Sign in using your Facebook account

To sign in using your Facebook:

  1. Click the /images/help_yb-sign-in.gif link located along the top of the homepage. A new window opens displaying myYellowbook sign and Facebook button.
  2. Click the /images/help_fb-sign-in.gif button to access the Request for Permission page.
    NOTE: If you are already logged into Facebook on your computer, you are automatically connected; however, if you are not already logged into Facebook on your computere, continue with the instructions below.
  3. Select the Allow button to continue to connect via Facebook. Selecting the Don't Allow button will close the window and you will not connect via Facebook.
  4. You are now connected to Yellowbook via your Facebook logon. To disconnect, click the Sign Out link along the top of the homepage.

You can also...

Sync your myYellowbook with your Facebook account. This allows you to store all of your past and future activity in one place. Go to your myYellowbook page and click the Edit Profile link. Select the Sync with Facebook Account checkbox and click Save.

To edit your yellowbook.com Display Name so that it is different from your Facebook profile name, go to your myYellowbook page and click the Edit Profile link. Type the new Display Name you would like to appear in yellowbook.com and click Save.

Post my Ratings and Reviews on Facebook

Rate and review a business through Facebook or myYellowbook.

  1. Click the /images/star-1-on.gif button on the business listings results page.
  2. Enter your myYellowbook Email Address and Password to submit a review.

Or

Sign in using your Facebook account

  1. Click the /images/help_fb-sign-in.gif button to access the Request for Permission page.
    NOTE: If you are already logged into Facebook on your computer, you are automatically connected; however, if you are not already logged into Facebook on your computer, continue with the instructions below.
  2. Select the Allow button to continue to connect via Facebook. Selecting the Don't Allow button will close the window and you will not connect via Facebook.
  3. You are now connected to Yellowbook via your Facebook logon. To disconnect, click the Sign Out link along the top of the homepage.