Beauty & Beast

5711 Hillcroft St
Houston, TX 77036-2367
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Local:
(713) 789-5424
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Reviews (1) Write a review

  1. HORRIBLE, HORRIBLE, HOR-RI-BLE customer service.
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    If they weren't in such a convenient location I would never, EVER go there but on occasion I still stop in because it's convenience. There is 1 particular korean woman who works there who I think is a manager or a "friend" of the manager according to one employee. I had been there several times before and have seen other people/customers "going off" on this particular woman but I didn't judge anything by that because for all I knew maybe they were disgruntled for some reason. Anyway, I was there with my 6 yr old daughter who was looking for a new head band and so we browsed the aisles, I went down one aisle and my daughter the other when I came around to the hair accessories it was just in time to see this woman stand over my daughter and snatch a headband off of my daughters head and say something to her that I could tell was not very nice by her body language and by the look on my daughters face, her feelings had been hurt. I told this woman not to touch my daughter again and if she had a problem she could address me. She said my daughter was tearing up the store and we hadn't even been in the store 5 whole minutes and she had only touched 1 thing. On top of that, when I left the store and got to my car I realized that I didn't have my wallet so I went back inside to see if I had left it on the counter because that was the last place I had taken it out just a few moments ago. I asked if I had left it and at first she ignored me...I asked again (very nicely) with no attitude despite what she had just done to my daughter. After I asked again she said "Ma'am!, your child tearing up the store!"...I said "ma'am I don't know what you are talking about but I just want to know if I left my wallet here on your counter or can you please check your security camera in case someone picked it up behind me"...she said "no, you didn't leave it!" I said "maybe I didn't but that's why i'm asking you to check because I did take it out here and now I can't find it."...
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