New to the area, I took a chance and called Better Homes based solely on the name and internet listing in Yellowbook to see if my ten-year-old washer could be salvaged. The woman who took my request was pleasant, efficient, and guaranteed that a technician would be to my place between 2 and 5, and a technician named Larry appeared promptly at 3. He diagnosed the problem within five minutes, gave me a very reasonable repair cost, had the entire job done within 30 minutes. Can't ask for anything better than that! Before his service call (the cost of which was deducted from the final order because I decided to have the repair done) I was facing the scary fact that I might need a new $500 washer! I can't recommend them highly enough.