Bill Van Effen Piano Service

1 Reviews

1 Ratings

Local: (888) 925-3380

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  1. hasty service, unnecessary repairs, piano still not tuned after two visitsby kw21 on 03/29/2014
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    I recently hired Bill, noting his many favorable reviews. He was friendly over the phone and quick to schedule an appointment.||[]||[]Our piano had some broken key tops and needed to be completely tuned. He quickly repaired the keys, and took an hour or so to tune the piano with his iPad.||[]||[]After I paid and he left, I noticed one key was severely out of tune (I should have checked while he was still there, but I trusted that the job would be done correctly). Although the piano is quite old and the hammers are a little sloppy, I diagnosed the problem as simply a key he skipped over. It was *not* a problem with a hammer striking multiple notes. I called Bill and he agreed to come back out and fix the mistake.||[]||[]When he arrived, he was quick to point out that the hammer was striking both D and D#. I asked him to try muting D# and playing D to prove this was not the case. He insisted it was the hammer. I had to physically show him that D# was not being played, and he reluctantly agreed and roughly tuned the D. Then he began replacing the sloppy hammer anyway, dropping several pieces into the guts of the piano in the process. The unnecessary repair did nothing to solve the issue, and was risky on such an old instrument. He rightfully did not charge for this second visit. I tested the key and it sounded better, but my ears are not the best.||[]||[]When my fiancee played later in the day, the key was *still* off (it was easy to pick up when played in a song). She called to complain to him and asked for a partial refund. He mentioned that, 'he could come back out and put his tuner on it.' He must not have actually tuned the key on his second visit, for reasons I do not understand. Perhaps this was again my fault for not checking, and trusting a piano tuner to tune my piano.||[]||[]I still have not received any sort of refund, three weeks later. I can either buy a piano wrench and fix this myself, or hire someone else who will likely need

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    Bill Van Effen Piano Service
    (888) 925-3380
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