Boston Bed Co

1113 Commonwealth Ave
Boston, MA 02215-1111
1 Reviews

1 Ratings

Local: (617) 782-3830
https://www.bostonbed.com

Interior Design – Furniture

  • Products Offered

    Bookcases,Bedroom Furniture,Futons,Mattresses & Mattress Sets

  • Brands Offered

    Lexington,Tempur-Pedic

  • Specialty

    Retail,New,Outlet

Reviews (1) Write a review

  1. Terrible customer service! Avoid this business!by busydeb on 12/13/2011
    User Avatar
    My mom ordered a wall bed from Boston Wall Beds, which has been purchased by Boston Beds at the Framingham store.She bought the wall bed on Labor Day,and paid by check.She was given story after story by 5 different employees at the store giving one excuse after another that the bed was not ready. (The knobs didn't come from Japan because of the tsunami, the hinge machine in CA broke and people were handmaking hinges; (Per the intaller,there had been a slowdown in hinge mfr. but no one handmade any.) Varied explanations were given when she finally got someone to answer the phone, and each person seemed to have no record of her prior inquiries. When she left messages, no one called back, except for a call back from the owner/manager, Andrew.Finally on 12/1 she told Boston Bed that she would file a complaint with the State Attorney General's office if her wall bed was not delivered by 12/8. Once the bed was delivered,on 12/6, the installer Bertrand phoned and said he was unable to make time to install the bed. She said this was NOT acceptable, and he promised to phone back on 12/8 with an installation time. He did not call until late on 12/8, after the Attorney General's office notified him that she was filing a complaint because the company was not upholding its promise to deliver and install the bed in 4-6 weeks from Labor Day. ||[]||[]Do NOT deal with this very unprofessional, uncaring company. And,if you choose to, pay by credit card, so you can cancel the order and dispute the charge. Her wall bed IS in place, it IS beautiful, but now we've seen comments that the company does not stand behind their warranty. This was a source of great upset for my mom, who had just lost her husband of 51 years. No one should have to badger a retailer to deliver on paid for goods. And, why all the lies? Stay away!||[]

    Hours: OPEN NOW

    • Sun12:00PM-05:00PM
    • Mon10:00AM-07:00PM
    • Tue10:00AM-07:00PM
    • Wed10:00AM-07:00PM
    • Thu10:00AM-07:00PM
    • Fri10:00AM-07:00PM
    • Sat10:00AM-06:00PM

    Payment types

    • Mastercard
    • American Express
    • Discover
    • Visa
      Boston Bed Co
      (617) 782-3830
      1113 Commonwealth Ave
      Boston, MA 02215-1111
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