Me and my girlfriend decided to go there last night for dinner and drinks... When we first sat down we had excellent service, but that all soon changed once we got out food!
We both ordered the same thing, when she was about half way done eating her burrito, she pulls out a piece of plastic 2 inches in length. My food was rock hard as well!
When we told our waitress about the piece of plastic strip in our meal... She says "Oh thats just some plastic" Like it was normal or something. She than said "well do you want me to put that in a to-go box?" We obviously said no. Get your manager!
She than told her manager who didn't even speak to us, he just walked by our table and looked at her plate. His solution was since she ate half of her burrito, I'll just knock off 50 percent.
All in all the food is not authentic, its shipped in.. You might eat some plastic, and the customer service is horrible!
I know it's a new restuarant and it's the new west O craze but I'll never be going back there again!