Clip 'n' Dales Grooming/daycare/boarding

750 Kenmore Ave
Buffalo, NY 14216-1525
2 Reviews

2 Ratings

Local: (716) 873-2113
www.clipndales.com

Pets – Pets & Services

  • Products Offered

    Gift Cards / Books / Clothing

  • Grooming Available
  • Services Offered

    Nail Trimming

  • Specialty

    Dogs & Puppies

    Reviews (2) Write a review

    1. in response to above reviewby Jennifer Sieracki on 11/16/2012
      User Avatar
      I apologize for not seeing this review when it happend. I wish we would have known that you were unhappy before now, so that we could have tried to resolve the issue. We did have an evening groomer, and she is no longer with us, due to certain situations such as this. When we give a price we usually tell our customers that it is a base price, and that it may go up if the dog has any matts, etc. I apologize for your unhappiness, and wish we could have done something before now to help make your experience with us better. We encourage our customers to call us if there are any issues or concerns with their pets. We dont like our customers to go home unhappy.

      • Expensive and poor customer serviceby ML Buffalo on 10/01/2010
        User Avatar
        I chose this groomer because it's close to my new home and they have evening hours. However, my first visit will be my last. ||[]||[]The good news is: They have evening hours and they did what they said they would do: wash and cut hair, trim nails & remove hair from inside ears. My dog was not hurt or traumatized. She was clean and happy.||[]||[]The Bad news is:||[]I was quoted $40.00 but charged $54.00 and was billed for the service before seeing the end result. The end result was not what I had hoped for, but the groomer doesn't know that because she never asked. She just billed me, then retrieved my dog, and rushed me out the door so that she could get on with her evening. ||[]||[]I move a lot so I have done business with several groomers. On average I am charged $26.00 to $36.00 for my 25 pound dog (so $40.00 was a little high - but $54 is very high). After every visit the previous groomers asked me if I was happy with the result. If something needed changed (i.e. cutting the ears a little shorter or trimming a little more off the face) they would take care of it BEFORE I payed them. ||[]||[]When I asked why the cost was so high, I was told the extra charge above the quoted amount was for matting. We keep our dog's coat relatively short and trim undercoat areas and face to cut down on matting between visits. I don't think she was matted, but what can you do? ||[]||[]As I'm sure you can tell, I am disappointed and I will be looking for a different groomer.||[]

        Hours: CLOSED

        • Sun
        • Mon
        • Tue07:00AM-06:00PM
        • Wed07:00AM-06:00PM
        • Thu07:00AM-06:00PM
        • Fri07:00AM-06:00PM
        • Sat08:00AM-12:00PM
        Clip 'n' Dales Grooming/daycare/boarding
        (716) 873-2113
        750 Kenmore Ave
        Buffalo, NY 14216-1525
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