Their website said they were professional, meticulous, with excellent customer service and late hours. Nothing could be further from the truth! Tues I brought my BMW motorcycle in for a detailing appt. I had to pay the $99 up front, first red flag. Didn't hear anything by late afternoon. I called and was told bike would be ready by 5:45. Shortly after 5, they call and said come get it, they close in 1/2 hour. It took all of 30 min to get there during rush hour, and they were already closed. My bike was left in the parking lot, unattended, with the key in it. NOT professional! So much for late hours! The detailing was pathetic. They did clean a few pieces of chrome, the tank, fenders and tires but that was it. The engine was not cleaned, forks were streaky, rims were not clean, seat has drizzle marks on it, swing arm wasn't touched, AND they broke the lifting bar off the centerstand. NOT meticulous! There was no one there to talk to. I began calling and leaving messages the next morning and for the next 2 days. No replies. Finally late Thurs, I get a call and when I tell him I'm disappointed, he tells me I know nothing about detailing and therefore was not qualified to evaluate his work. I ride over to show them. The entire staff confronted me. They say they spray water on the bike and any dirt that doesn't rise off they leave on; no cleaning. They admit it. But then they try and tell me I put all that grime on after they cleaned it a day ago. Impossible. And the broken part, they say it fell off! Lie! Welded pieces do not just fall off, they can only be broken off. They aren't man enough to admit it. Then they actually said my BMW is a "piece of junk." Many times; several of them. And that it embarrassed them to have it there." Then they abruptly say this discussion is over, get my bike off their premises and they are calling the police. They seem to do that with anyone who criticizes. Totally UNPROFESSIONAL. Zero customer service. Rude and untrustworthy.