Excessive Detail

I got a groupon coupon that paid off for me. Awesome detail ability and a low low price. I am happy they offer mobile detailing services. I read other reviews on this business and made my decision to buy a groupon on the reviews. I am very happy I will use them again.

My van looks great, better yet it looks amazing. I cant wait to see the new location that Excessive Detail will be offering. BTW thanks for the deal!!!!

First I have to say, these folks at Excessive Detailing are just great! The service was awesome from beginning to end, I will use again and again and again. The detail was well worth every penny! Highly recommend.

I purchased this Groupon in March of 2011. First off I called and called, left voicemails, no call backs at all. About a month later I tried again and finally got through to somebody after my 3rd attempt on that particular day. They did not have an open slot for me for 7 weeks at 10AM. I said alright let's do this. I called the week of the appointment to make sure I had the right date and time. I called again the day before to confirm. They did not show up nor did they call to let me know of the cancellation. I called and called of course, no answer. I finally got through about 4 hours later. Some guy, probably this "Brian", instead of trying to mend things with the fact that they had no-showed decided to lecture me on their "weather policy" and how if it rains in Ellicott City they would not send out their team. I work in Baltimore City and it did not rain till 2pm anywhere in the area. Nevertheless, I tried to reschedule. Next opening? 6 weeks. I hung up, called Groupon and got my money back. Bottom line: this company is NOT worth your time. Their business model is dreadful, at best.

I had a awesome experience with the folks at Excessive Detail. I was happy with the auto detailing services I received from them. I strongly recommend if your looking for excellent customer care and a great car detailing all in one.