I contacted you, David, several times over the past few weeks. I was told you would return my calls. You did no such thing. When I spoke to you weeks back you couldn't find the invoice from the visit in January 2013 and claimed the last time someone was at the WR residence was in 2011. Well, we found the invoice and asked for consideration to be credited for the house call where the technician didn't do his job, nor fix the problem, which incurred an extra expense for my Dad to have someone out again to inspect the upstairs A/C. Your response after that visit was $1,806 to replace the coil and refill the freon or the cost of a new system at the tune of around $3,400. Again, you never returned my phone calls and are aware the home is up for sale and the fact my Dad, has been a loyal customer over the past few years. Dad wanted to negotiate the cost of the coil replacement while eliminating the charge for a house call. We don't think that is an unfair request. Since you failed to return phone calls and have no concern or respect for customer service we have taken our business elsewhere and, by the way, they aren't charging for a second opinion. Good customer service, I say. I will ensure to pass the word on to everyone I know in the area of Warner Robins, Byron, and Macon, Georgia to call our current resource for quality service and to avoid contacting your business for A/C and Heating service. I can assure you of that. Our rating for you is very poor and do not recommend.
Barbara and Guy