Lumber River Trading/true Value Hardware

1675 N Roberts Ave
Lumberton, NC 28358-2281
1 Reviews

1 Ratings

Local: (910) 738-7788
www.lumberivertradingco.com
  • In Business Since

    1988

    Reviews (1) Write a review

    1. Poor Customer Service!!by DonBx on 06/26/2009
      User Avatar
      Took Karcher power washer in for wrnty. repair since they're listed by K as being authorized wrnty. repair location. Offered proof-of-purchase to girl writing up work order; she declined stating, "We don't need that." Called a week later - "not ready." Called fourteen days later, "it's ready'" Drove the 20 miles to pick it up and they charged me $23.40 for "15 mins. labor." Spoke w/K.C., mechanic, couldn't answer why it was not filed for wrnty. coverage; directed me to female mgr., she says "Al" has to handle my question but "he's out to a meeting." Asked her to call his cell - "Al" said I could leave it and he would file for wrnty. reimbursement. I told him I had been w/out its use for two weeks and I didn't want to leave it for more "weeks" and have to make the 40 mi. roundtrip to retrieve it since it was paperwork HE was supposed to submit prior to repair. Al said, "If it takes weeks, it takes weeks." I paid the bill and left w/my power washer. Never again!!!!

      Hours: OPEN NOW

      • Sun
      • Mon08:00AM-06:00PM
      • Tue08:00AM-06:00PM
      • Wed08:00AM-06:00PM
      • Thu08:00AM-06:00PM
      • Fri08:00AM-06:00PM
      • Sat08:00AM-06:00PM

      Payment types

      • Visa
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        Lumber River Trading/true Value Hardware
        (910) 738-7788
        1675 N Roberts Ave
        Lumberton, NC 28358-2281
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