Oilstop Drive Thru Oil Change

2190 Cleveland Ave
Santa Rosa, CA 95401-3517
1 Reviews

1 Ratings

Local: (707) 579-4479
oilstopinc.com/oil-change-santa-rosa-coddingtown/

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  1. "It is NOT our policy to post our prices."by Summer 33 on 08/12/2009
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    June 2009 I took my car to Oil Stop for a basic oil change since I just had the major 100K tune up and was getting ready to leave for a road trip. They tried to tell me I needed my transmission fluid changed. Impossible it was replaced less than 3K miles ago, same with a replacement air filter.. again that was JUST replaced. I have special tires on my car that has nitrous in them - the kid working there almost filled with air. ||[]Car is done (nearly 20 mins later) and he asks how Im going to pay. I hand him my debit card he hands me a receipt for $44.66. I am SHOCKED!! Acura charges under $30 for full service including a car wash. I ask where the prices were posted and WHY i was not told the price prior. They do NOT post their prices. !! I asked if at least there was a coupon - nope sorry you arent on our mailing list. ||[]||[]I was reluctantly given a customer survey card. I called their main office. The "person in charge" informed me that it's NOT their POLICY to POST THE PRICES. And that they are a full service station I then told them i get the SAME PLUS a free car wash, PLUS a damn flower in my car when i get my oil changed at acura for nearly $17 LESS. He told me if i go to Rohnert Park i can get a "free car wash" - the coupon is for $11 OFF a car wash. ||[]||[]WHATEVER.. I wrote to chevron about this ..after a month they responded with " the owner of that location is not responding we are sorry" ||[]||[]So basically the owner doesnt care.. chevron doesnt really care.. ||[]||[]Save money .. go elsewhere.. support a company that CARES about their customers and doesnt mislead them by NOT POSTING their prices as part of THEIR POLICY. ||[]||[]BTW.. their website SAYS unconditional Satisfaction Guarentee. - NOT TRUE !!

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      Oilstop Drive Thru Oil Change
      (707) 579-4479
      2190 Cleveland Ave
      Santa Rosa, CA 95401-3517
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