We had our son's birthday here. When I questioned the extra charges on our bill, the owner became enraged and started yelling at me and jabbing her finger near my face. When I got up and walked away from her, she yelled "Don't you walk away from me!" I went out to gather up the children and tell everyone the party was over, and she followed me and continued to scream at me in front of all of the party guests. She threatened that she would call her lawyer if we dared leave bad reviews for her business, and I informed her that there was nothing to call him about if I was telling the truth. She then started screaming at me to get out of her building or she would call the police. I was trying to quickly get my children into their winter gear so we could leave and she kept screaming for me to get out. ||She ruined my son's party and I will never EVER do business with this woman again. A simple "I'm sorry you don't agree, but that is our policy" would have sufficed. When she started yelling at me and jabbing her finger at me, I knew at that moment that there was a lack of professionalism on her part. ||She got in my mother's face (about an inch from her face) and was screaming at her. Her face was bright red as she screamed at my mother, the grandmother of the birthday boy. It looked as if she was trying to incite someone to hit her, but there were no worries, we had more tact than that. ||I would really caution anyone against booking a party with this woman and her business.