My friend had a horrible experience with hair color in this salon. The stylist was given a 2nd opportunity to fix it & made it worse. I saw my friend's hair & it was bad. My point is this: In a negative situation...you have a chance to turn it around for positive & win a customer for life. This is what defines our true character as a person & definately, as a business owner. My friend tried to resolve her concerns w/ the salon owner. However, the owner ignored her, made excuses & then yelled at her!! Never once did the owner apologize or own up to anything. Instead, the owner tried turning it around...like it was my friend's fault. This is not a sign of good customer service!! Ultimately, the owner refused to refund $ for unsatisfactory services rendered. That just shows the owner is not a person of integrity & does not stand behind her business. What a shame to conduct herself this way in such a small community.
I needed to get my hair done and had to wait too long for my regular stylist. It is a difficult choice to see a new stylist when you have gone to the same one for years and have been happy with them. I was so happy with my end result at Rain that I will continue to go back. I was impressed with the relaxing ambiance of the salon and the employees that I felt comfortable the moment I walked in. They've got me for a long time now and I know I will receive the same great service and results as the first time!Report this
I've had the pleasure of being a client of Rain Salon and Spa for over a year, utilizing a majority of the comprehensive services they offer. I enjoy the clean sophistication their ambiance provides. Whether I am there for a massage or treating myself to an afternoon of bliss in my stylists chair, I am welcomed by familiar faces who know my story and are eager to catch up on what's going on in my life. Rain offers competitive pricing while providing an elite series of Aveda products, their amazing stylist's demonstrating how to use them all in the day-to-day managibility of great hair!! Thank you, Rain Salon & Spa!!!!!Report this