I called Ray because our first contractor, who shall remain nameless, botched our shower job.... completely.
I had seen one of Ray's blue, bubbly trucks in our neighborhood, and prior to spotting the truck I had actually never heard of them before, so I went to their website to check them out.
First impression : I loved that their website matched their trucks (not sure why, maybe it's just the consistency of the company, who they are, etc?), but I also loved how personal and "from HIS mouth" it felt. I didn't feel like he was trying to spew the corporate schpeil to get my business.
So I called - I explained what happened with the previous contractor and expressed how I was now extremely wary of all contractors, but they promised that they would change my mind, and come to fix the shower drain and exposed pipes the next day.
They told us the costs beforehand, and said there would be no surprise costs at the end of the day; I thought it seemed a little on the high-side but at this point, I was willing to pay a little extra to know that it would be fixed and done with.
Well, it is true what they say, "you pay for what you get." It's absolutely worth it to spend a couple extra dollars for the guarantee that the job will get done the proper, PROFESSIONAL way.
I would recommend them to fix anything. Thanks guys!