As of right now I am giving Jeremy and Serenity a 1 because they haven't finished a job they stated on 9/6/12. I had a large limb go down in a lightning storm the night before and they came out very quickly to give me an estimate and put me first on their list to do. I got a quote which included cutting the limb up, getting rid of the brush, raking the debris left behind, trimming the tree and sealing the tree. The tree was never trimmed and when the workers were done, they stated that the owner and certified arborist would be out over the weekend to look at the tree for the best way to seal it. This was 11 days ago and I still have not seen them and he has not answered any of my phone calls. As of right now I feel like he will not be coming back to finish the job since I already paid in full. If for some reason you hire this company do no pay in full if they "still need to come back" to finish the job. I guess my own naivety is partially at fault here, but you assume you can trust people sometimes...but not these guys, at least not yet.