Toyota Of North Hollywood

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  04/20/2009

  Bad experience

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  by MH Williams

  I'm hoping that this review will help someone else avoid the same problems I experienced at Toyota of North Hollywood. In short, they did a shoddy job on my car and the customer service was substandard. I would not recommend them to anyone.
  
  I dropped my car off at 7:30am, right when they opened up. All I needed was a replacement for a broken door handle and an oil change. I was told that it would be ready between 10:30 and 11am and that they would call my cell. I returned at 10:35, still without a call.
  
  By 11:15, I went to see the representative who waited on me earlier to find out what the hold up was. I was given a weak and confusing excuse. At this point, I was told that it would be another 45 minutes until the work would be completed.
  
  By 12:25, my patience had worn out. I hadn't seen my representative for at least twenty minutes, and when I finally found him, he told me that a bolt within my door had been causing problems for the mechanic. This is about five hours after I dropped off the car and at no time had they told me of any problems that had arisen which were causing a delay.
  
  At 1:30 they finally told me that the car was ready. I got in and tried to roll up the windows. As I pressed the switch to raise them, the entire component housing the power window switches came loose. The only thing connecting them to the door was the wiring. The rep came over to tell me, rather nonchalantly, that the guy who worked on my car broke my door and didn't say anything about it to anyone. Then he said that he would order a replacement piece for the switch. I informed him that I didn't want the part, I didn't want his staff touching my car, and that I'd look elsewhere.
  
  Money is tight right now and the people living here in the Valley need a reliable place to take their vehicles for service. Do not support Toyota of North Hollywood with your hard-earned income!

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