Volkswagen-bill Jacobs-naperville

2211 Aurora Ave
Naperville, IL 60540-1003
9 Reviews

9 Ratings

Local: (866) 516-8029

Reviews (9) Write a review

  1. Fast serviceby Angeline25 on 07/27/2011
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    The vehicle was ready sooner than I expected. I needed the work done quickly but they were ahead of schedule. Great job.

    • Unbelievable!!!by bellcamp on 05/16/2011
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      I am 55 years old and have owned or leased many cars. None of my previous experiences even come close to the professionalism exhibited by all of the employees at Bill Jacobs Volkswagen. These guys are unbelievable. I have already bragged about what a great dealership this is to several of my friends. I wish everything in life was as smooth and uplifting as my experience at BJ Volkswagen

      • On a ten scale, I would say this visit was an 11!by Gayer on 04/21/2011
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        Bill Jacobs MINI was very easy to work with. I would highly recommend them to anyone. My service advisor was extremely flexible in terms of returning my loaner and retrieving my MINI. Honestly, my MINI runs better than the day I bought it.||[]

        • A Special Thank You!by AllyJ on 04/06/2011
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          Bill is enthusiastic and energetic. I appreciated his input on the scheduled and additional work that was done and on his keeping me informed. Bill has a great customer service attitude. Many thanks to the service technician who worked on my car. I do not usually get to the see the person who actually does the work and makes recommendations and am, therefore, not able to thank him in person. Many thanks to the dealership for having loaner vehicles available. This is a great service which adds to the overall customer satisfaction with Bill Jacobs VW.||[]

          • OVER THE TOP!!!by RhodesC on 03/23/2011
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            I have had this vehicle serviced at both Pugi and Orland VW for the same issue and they did not fix it. I brought my Jetta to them 7 times in 4 years for the same problem and it was never fixed. I brought my vehicle to Bill Jacobs and they took better care of me than either dealership. They also worked with me and VW corporate to get a known problem with a wiring harness in the door fixed and went OVER THE TOP with help!!! I am 64 years old and have been out of work for 2+ years. They actually cared about what I had to say and treated me like a queen. I will continue to go to Bill Jacobs and recommend them to my friends for their purchase and service needs. I will NEVER recommend the other two dealerships.||[]

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            Volkswagen-bill Jacobs-naperville
            (866) 516-8029
            2211 Aurora Ave
            Naperville, IL 60540-1003
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