As in any other industry, things change rapidly and adapt as time passes. In order to continue to thrive in the HVAC contractor industry, certain changes will have to be made to workflow, products, and integration to keep customers as happy as possible.
Technology is not slowing down for anyone, and the speaker in the video on this page is well aware of that.
He outlines multiple ways to adapt to new technology, and explains how each will impact the day to day of each company.
The Internet Of Things (IoT) has come to the forefront of many customer facing industries like HVAC. The internet can now connect to machines to detect issues, remind customers to have maintenance performed, and offer solutions to issues the customer may be experiencing.
Green energy and sustainable services are increasingly popular, and it's important to find products that adhere to these regulations. Many customers will only buy products that are labeled as sustainable.
Finally, customer experience needs to grow with technology. It's easier to reach out to people, send help, and follow up, and an HVAC contractor needs to adapt to that in 2024.
You can refer to the video embedded for a more in depth review of each of these factors.
