Please never buy a pool from here. We ordered a pool. Picked the color and the decor for it. They told us the day it would be in. We stressed to them that we needed it . They said no problem. So the day comes no pool yet keep calling. No pool. They said we would have it that morning . They were wrong. 12 turns in 4:00 then 5:00 then 6:00 now mind you they close at 7. Finally we had to call them. Its finally in. Its 6:00. Pick it up. Then they tell us it missing some parts we will have someone bring them tomorrow. Parts we needed to set it up. We stressed to them many times we needed to start the pool a certain day. So the next day comes no one calls. We don't have the parts yet. So we decide to start putting it up. Its not what we ordered. Right size but far from the decor we ordered. We go in and they tell us they will call when the parts are in. No call. No parts. We were told by the manager customer service is very important to us. I think not. What a joke. So we are still waiting on parts. What Truck comes a hour before the store closes? I work in retail i know how a customer should be treated and when they ordered something it should be there. While we were in there a guy stopped in who had bought a pool from pool nation. He was mad. They were supposed to set it up in May and its June! We have talked to many people who have had the same troubles. One women said she had ordered a pool from them. After a month of calling and it not in yet. She decides to call they had ordered the pool but had been putting it out for sale and sold it to some one else. So I would just like say if you are looking for a pool go somewhere else even if it is a higher price.
