Youngs Lawn & Garden

1602 N Commercial St
Harrisonville, MO 64701-1257
1 Reviews

1 Ratings

Local: (816) 884-4422

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  1. VERY BAD SERVICEby Chuck Heldstab on 07/14/2014
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    I took my Husquavarna Rider in to see why it would start. It has now been setting outside at there place for 4 weeks waiting to be looked at. They ask me to leave it so they could look at it tomorrow, they were booked today. I left it, it was Friday. I got no call on Saturday, I called right as closing ( waited 10 minutes on hold). The mechanic didn't have time to get to it. But he would Tuesday. I hear nothing on Tues, Wed, or Thurdsay. I call on Thursday, wait 15 minutes on hold and someone tells me they can't find the mechanic, he must have stepped out. I call Friday, twice (wait 10-15 minutes each time), someone tells me the mechanic will look at it next week. OK now we are on week 2. I wait till Friday to call, put on hold each time for 10-15 minutes. I called 3 times and did not get to talk with the mechanic. So I drop by on Saturday at 10:30AM. No one can tell me anything. The mechanic is not in and they don't know if he will show up today. I leave a message for him to call me. He does call about 2:30pm. Ask what the issues are with the mower in a little detail. Says there are 2 mowers ahead of it. I skip contact on week 3 because I figure he will call me with the diagnosis. I am wrong. Week 4 roles around. I call 4 times during week 4, on hold again for 10 to 30 minutes each time while they try to track down the mechanic. They keep reminding me there is only 1 mechanic when they can't locate me. I finally get to talk with him again. He tells me he should be able to get to it next week. There are 2 mowers ahead of me (the same as last time I spoke with him 2 weeks ago). I get a little upset and he tells me he could get more done if he wasn't on the phone with me, because they only have 1 mechanic. I am picking up my mower this afternoon and taking it to another shop. Not only has this cost me $200 in paying someone else to mow for me, I can not trust what they say about what is wrong with it. If they lie to be about how long it will take, how can I trust them

    Hours:

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    Youngs Lawn & Garden
    (816) 884-4422
    1602 N Commercial St
    Harrisonville, MO 64701-1257
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