Capital Florist Hughes LLC

Reviews (1)

1. Horrible, rude serivce and requested flowers were not providedby unhappybride on 05/28/2015
   

   OMG! If I could give Capital Florist on Capital Ave in Battle Creek, Michigan less than 1 star, I would. I met with the florist (Sue Hughes) there 4 months in advance of my wedding and I provided her with pictures, a list of specific flowers that I wanted in my bouquets (including lilacs and snapdragons) and information about my wedding colors (lilac and blueish periwinkle). I called there multiple times in the next few months to make my payments and the florist never mentioned any problems getting me the flowers I requested. On the DAY OF MY WEDDING one of my bridesmaids picked up the flowers for my hair and returned with WHITE tea roses and a few lavender sprigs. NONE of the flowers in my bouquets were light purple or lilac colored, so they didn't even match my wedding colors at all. Firstly, the flowers that were provided looked bad and ugly, tips of petals on some flowers were already browning! The majority of flowers provided were white, not light purple or periwinkle blue like I requested. When we called the florist to complain and request the flowers be fixed (my wedding was at 5 pm, so there was ample time to fix them) I was calm, not belligerent but was forceful about getting what I paid for. Sue argued with me, denied responsibility and refused to fix my flowers! Sue then continued to SCREAM over the phone at my venue's wedding coordinator, when all the coordinator explained to Sue that I was very upset, was crying on my wedding day and just asked if Sue could assist in correcting the issue and try to make me happier. Sue refused to help at all or refund me any money. In short: HORRIBLE SERVICE AND HORRIBLE PRODUCT FROM CAPITAL FLORIST IN BATTLE CREEK, MI!!!!! BUYER BEWARE! DO NOT GET YOUR FLOWERS FROM CAPITAL FLORIST!

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